Privacy Policy

1. Introduction & Commitment

Yad Al Ma Landscape & Gardening LLC (“Yad Al Ma”, “we”, “our”, or “us”), registered in the United Arab Emirates, is dedicated to protecting the privacy and confidentiality of our clients, website visitors, and business partners. This Privacy Policy details our practices concerning the collection, storage, and processing of personal data via our official domain yadalma.com (and redirecting domains including yad.ae).

Our privacy framework aligns with the requirements of UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection (PDPL) and internationally accepted principles including the European General Data Protection Regulation (GDPR).

2. Personal Data We Collect

We may collect information directly from you when you submit an inquiry, request a site inspection, or communicate with our representatives:

• Identity & Contact Data: Full name, telephone/mobile number, email address (info@yad.ae), residential or commercial site location (community, villa number, city).
• Project Specifications: Architectural drawings, garden dimensions, photographs of the existing plot, landscape preferences, and service requirements.
• Technical & Telemetry Data: IP address, browser type, geographic country/region (used strictly for phone country code convenience), operating system, and interaction timestamps.

3. Lawful Basis and Purpose of Processing

We process your personal information strictly for legitimate commercial and contractual purposes:

• To schedule and execute on-site horticultural and architectural landscape assessments.
• To generate customized 3D design plans, quotations, and Annual Maintenance Contracts (AMC).
• To process service inquiries through our secure Cloudflare Worker edge infrastructure.
• To comply with UAE commercial accounting, municipal permitting, and legal statutory obligations.

4. Security & Data Protection Measures

Yad Al Ma implements enterprise-grade technical safeguards including TLS 1.3 encryption in transit, strict Content Security Policies (CSP), automated bot mitigation via Cloudflare Turnstile, and role-based access controls. We never sell, lease, or monetize your personal data to third-party marketing entities.

5. Data Retention

Personal data gathered through inquiries is retained only as long as necessary to fulfill the requested consultation or ongoing contract. Active AMC client records are maintained for the duration of the commercial agreement plus standard statutory retention windows mandated by UAE commercial regulations.

6. Your Legal Rights

Under UAE data protection laws, you maintain the following rights regarding your personal information:

• The right to request access to and a copy of your personal data held by us.
• The right to request rectification of inaccurate or outdated information.
• The right to request erasure of your data where processing is no longer required.
• The right to withdraw consent for direct marketing notifications at any time.

7. Data Protection Officer (DPO) Contact

For any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please reach our Data Compliance Officer: